TERMS & CONDITIONS
Welcome to our terms and conditions. Please read these terms of sale before purchasing goods.
Due to the nature of our products making them takes time as all our products are handmade. Please allow at least 7-10 working days for products to be made. Please note this leadtime will increase at busy periods i.e Christmas, Diwali, Easter etc.
We accept credit/debit card payments as well as PayPal. All payments must be made at the time of purchase from our site. or on receipt of an invoice. All invoices are issued on proforma basis and orders are not confirmed until full payment has been received.
All prices quoted are inclusive of VAT (where applicable) and in Pound Sterling. We review our prices regularly and update the site where necessary. All our products and services are subject availability. We we are unable to fulfil your order we will contact you with alternate options such as waiting for the product to be available.
All UK orders are shipped using Royal Mail Signed For service. Orders will be despatched using your chosen shipping method such as 1st Class, 2nd Class, Next Day etc. For International deliveries please contact us at and we will be able to calculate the shipping costs for you. If you haven't received your order within the time frames below please contact us at .
1st Class Signed for - Delivery Aim: 1 Business Days
2nd Class Signed for - Delivery Aim: 2 Business Days
Special Delivery - Delivery Aim: Guaranteed by 1pm Next Business Day
Please note in the unlikely event of non-delivery we ask that you wait 21 days from the date of dispatch in case it has been delayed in transit. This is in line with Royal Mail Shipping Policies.
We are happy to accept returns for any non-personalised or non-customised goods returned within 7 days of receipt ONLY if the item is damaged/defective. We DO NOT accept returns for any personalised/customised orders as these are made as per customers requests and on approval of design. In the unlikely event that you receive your order in an unsatisfactory state please contact us immediately at and we will endeavour to resolve the matter for you as swiftly as we can. In order to process any returns we will require the following information, without this information we will be unable to process your request.
Your Full Name
Description of Fault
Photos of any damage/defects
CUSTOMER SERVICE & PRODUCT SUPPORT
Should you have any queries, require support or need to make a complaint please contact us at .
All rights reserved. All designs, material and content on this website are copyright Occasions By VishwArt and Alpa Smith. No part of this site or any product designs may be reproduced, copied or used in any manner without written permission from Occasions By VishwArt and Alpa Smith.